Is anyone from Digitalis Global in Newcastle?+
Yes. Some of our Australian team members work from Newcastle NSW, others from Sydney, and our developers and designers work from Rawalpindi, Pakistan. We have no walk-in office, so projects run by video call, email or Slack, with calls in Australian business hours.
Have you worked with a Newcastle business we could look up?+
Not one we can name on this page yet. The work shown here is a WordPress shop for a business that serves the Central Coast and Lower Hunter, and a Shopify store with Google Ads that states no location. We would rather say that than imply local clients we cannot point you to.
Do you cover Lake Macquarie, Maitland and Port Stephens as well?+
Yes. Because the work runs remotely, a business in Charlestown, East Maitland, Cessnock or Nelson Bay is served the same way as one in the city centre. What changes is the local detail: the suburbs on your service pages, your Google Business Profile service area and where your ads show.
How does local SEO work for a Newcastle business?+
Local SEO helps you show in Google's map results and in searches such as "electrician Newcastle" or "cafe Maitland". The work is a complete Google Business Profile with the right category and service area, a website page for each service and the suburbs you cover, the same name, phone and website on every directory listing, steady customer reviews, and a fast, mobile-friendly site. Results build over months, not days, and nobody can promise a ranking.
Can you run Google Ads for a Newcastle business?+
Yes. We set up conversion tracking first, so every call, form and sale is counted, then build search campaigns around the services you sell and the suburbs you serve, with negative keywords that stop spend on searches you cannot help with. Your ad spend is paid to Google directly and is never part of our fee, and the account stays in your business's name.
Our trade business gets most work by phone. What should the website do?+
Make the phone call easy and earn the trust that comes before it. That usually means a tap-to-call button on every page, a page for each service you want more of, the suburbs you cover, your licence and insurance details, real photos of your work, and a Google Business Profile with the same name, phone and website as the site.
Do you build Shopify stores for Hunter retailers?+
Yes. We are a Shopify Partner and build Shopify and WooCommerce stores, including product data, payments, shipping rules and the apps a store needs. Our e-commerce page sets out the full offer.
We sell to other businesses. Is a website still worth it?+
Usually, yes. Industrial and B2B buyers check a supplier's website before they call, often more than once. Clear capability pages, case studies, downloadable specifications and a quote form that reaches the right person do more for a B2B firm than a shop would.
How do I get a quote, and is the price fixed?+
Send an enquiry through the contact page and book a free scoping call. We then send a written proposal with the scope, price, timeline and exclusions, and once you accept it the price is fixed. We do not keep a price list, because two projects with the same name rarely have the same scope.
Can you fix a slow website instead of rebuilding it?+
Often. Many slow sites are slowed by oversized images, too many plugins or scripts and cheap hosting, which can be fixed without a rebuild. We check the site on the scoping call and say whether a fix or a rebuild is the better use of your budget.
Can we update the website ourselves after launch?+
Yes. We build on WordPress, Shopify or a content system that fits the site, so your team can change pages, products and posts without a developer.