Digitalis Global designs websites, web applications and app screens for Sydney and Australian businesses, from user research and wireframes to tested prototypes and designs your developers can build from. The scope and price are fixed before work starts, and you can try a design with users before paying for development.
Target outcome
Prototypes tested with users before development spend
Features nobody uses usually mean a design nobody tested
Teams that skip research build screens on assumptions. The result is support requests, abandoned sign-ups and checkouts, and expensive changes after launch, when every fix costs developer time.
01
Users get lost in key workflows
02
People drop off at sign-up or checkout
03
Designers and developers disagree on what is in scope
Who it's for
Who our UI/UX design service is for
The service covers user research, wireframes, prototypes, interface design and developer handoff for websites, web applications and apps. It suits some projects far better than others.
A good fit if
You are planning a new web application, portal or app and want the screens designed and tested before paying for development
Users get lost in an existing product, or drop off at sign-up, checkout or another key step
Your developers need specifications, components and assets they can build from
You want a design system so new screens stay consistent as the product grows
You want the design and the build done by one team
You want the scope and price fixed before any work starts
Not the right fit if
You need a marketing website designed and built: design is already part of our web development service
You need a logo or brand identity: our logo and branding service covers that
You want a guaranteed conversion rate from a redesign: testing lowers the risk, but results depend on your product, pricing and traffic too
What we deliver
Capabilities built for real business outcomes
Not generic packages. Every engagement is scoped around what actually moves the needle for your brand.
01
User research and UX audits
Interviews, analytics review and journey mapping to find what users need before any screen is drawn. For an existing product, a UX audit lists the problems ranked by their effect on users and the effort to fix them.
User interviews
Journey mapping
UX audits of existing products
02
Wireframes and prototypes
Low and high-fidelity designs in Figma, linked into clickable prototypes that real users can try before anything is built, so problems show up while a change costs hours rather than a development sprint.
Clickable Figma prototypes
Usability testing
User flows
03
Interface design and design systems
Finished screens for mobile and desktop, built from reusable components with documented colour, type and spacing, so development is faster and every screen matches. Accessibility is part of the brief.
Component libraries
Responsive layouts
Developer handoff specifications
How it works
From brief to launch, with zero guesswork
A structured process with clear milestones, so you always know what's happening and what's next.
01
Discovery and fixed proposal
We go through your goals, your users, what exists today and how you will judge success, then send a proposal with the scope, price, timeline and exclusions. You: share analytics, customer feedback or support requests if you have them, and approve the proposal.
02
Research and structure
Interviews, an analytics review or a UX audit, then user flows, information architecture and wireframes. You: introduce us to users or customers we can talk to where research is in scope, and review the flows and wireframes.
03
Prototype, test and design
The approved wireframes become a clickable prototype, which is tested with users and corrected before the final screens are designed. You: try the prototype yourself, and sign off the final designs before handoff.
04
Developer handoff
Specifications, assets and design system documentation go to your developers, with support while they build, or our own web development team builds it. You: introduce your developers, or approve a build proposal.
What's included
Everything in the box
UX audit of your existing product, where in scope
Research summary and user personas
User flows and information architecture
Wireframes for the screens in scope
Interactive Figma prototype
Usability testing and a summary of the findings, where in scope
High-fidelity designs for mobile and desktop
Design system starter: components, colours, type and spacing
Developer handoff package: specifications, assets and documentation
Support for your developers during the build
Transfer of IP and design files on completion and final payment
Why it works
What we can show you, and what we cannot yet
No standalone UI/UX project is published on this site yet, and we publish a client result only when it has a source and a period, so instead we point to design work on sites we built. Both were live when we checked them in September 2026: the Tasmanian Mental Health Directory (tasmentalhealthdirectory.com.au), a mobile-first directory designed around listings and instant search, and Impact Care (impactcare.com.au), an NDIS provider’s site with a simplified service structure, one-click contact and accessibility as a requirement.
Tasmanian Mental Health Directory: mobile-first listings and search
Impact Care: simplified services and one-click contact
Prototypes before development
Specifications developers can build from
Ongoing partnership
After handoff: design support as the product grows
Products change after launch. We can keep designing new features, run usability reviews of live screens and keep the design system up to date, each piece scoped and quoted the same way as the first. When you message our team, we reply within 24 hours. The 30-day bug-fix guarantee covers website and app builds, so it applies to a design project only when we also build it.
Feature design sprints
Usability reviews
Design system updates
A reply within 24 hours
Tools & platforms
The stack behind the work
Modern, battle-tested tools chosen for performance, maintainability, and scale.
Figma
Adobe XD
Sketch
Framer
Principle
Delivery model
How we work and how we quote
Digitalis Global works with businesses across Australia, with team members in Sydney and Newcastle NSW. Our developers and designers work from our development headquarters in Rawalpindi, Pakistan, and scoping and calls run in Australian business hours. We work remotely and have no walk-in office. Scope and price are fixed before work starts, and every build carries a 30-day bug-fix guarantee and a 24-hour response commitment.
How we quote: we scope the work on a free call, then send a fixed proposal listing the scope, price, timeline and exclusions. There is no price list, because the price depends on the scope; the questions that decide it are listed under UI/UX Product Design on our pricing page.
FAQ
Questions we hear most
Straight answers. If yours isn't here, book a call and we'll walk through it together.
Do we need user research, or can we go straight to design?+
It depends on how well you already know your users. A small, well-understood flow can go straight to wireframes, while a new product or a complex business tool is safer with research first, because it prevents rework later; we recommend one at discovery, and the proposal states what research is included.
Which design tool do you use?+
Figma, for wireframes, finished designs and clickable prototypes. If you already have a component library, we can design within it.
Can you redesign an existing product without starting over?+
Yes. A UX audit of the current product comes first, and the changes are ranked by their effect on users and the effort to build, so the worst problems are fixed first rather than everything being redesigned.
How are designs tested with users?+
With a clickable prototype: people who match your users try real tasks on it, and the places where they hesitate or get stuck show what to change before anything is built. The proposal states how much testing is included.
Will our developers be able to build from your designs?+
Yes. The handoff includes specifications, assets and the design system documentation, and we support your developers with questions while they build.
Can you also build what you design?+
Yes. Our web development team builds websites and web applications from our designs, which removes the handoff between two companies, and the 30-day bug-fix guarantee then applies to the build.
Do you design for accessibility?+
Yes, accessibility is part of the brief. The W3C’s WCAG 2.2 guidelines set, for example, a minimum contrast ratio of 4.5:1 for normal text at level AA; if you need formal WCAG conformance, for example as a government-funded or NDIS service, tell us at scoping so it is written into the scope.
Do you design mobile apps as well as websites?+
Yes. We design for web, iOS and Android, and the proposal lists which platforms are in scope, because each one adds screens.
How long does a UI/UX project take?+
It depends on the number of flows and screens and on how much research and testing you want. The proposal gives a fixed timeline once the scope is agreed, and states what we need from you, and when, to keep to it.
What do you need from us to start?+
Your goals, access to the current product and its analytics if it exists, any research or customer feedback you already have, and your brand files. If you have developers, an early introduction makes the handoff smoother.
Let's work together
Ready to build something that actually grows your business?
Book a free 30-minute strategy call. We'll learn your goals, answer your questions, and outline a clear path forward, no pressure, no jargon.