Is anyone from Digitalis Global based in Canberra?+
No. Our Australian team members work from Sydney and Newcastle NSW and our developers are in Rawalpindi, Pakistan. Google Ads is managed entirely online, so a Canberra campaign is planned on a video call and run from the account, with reports by email and a review call each month.
Have you run Google Ads for a Canberra business?+
Not one we can name. The ads work shown on this page was for an online store that states no location. We would rather tell you that than imply local campaigns we cannot point you to.
What does Google Ads management include?+
Everything needed to run the account, written into the proposal. Usually: an audit of any existing account; conversion tracking with the Google tag and GA4, so every enquiry, call and sale is counted; keyword research by service and suburb, with negative keywords that stop spend on searches you cannot serve; ad copy and assets such as sitelinks and call assets; location and schedule settings; a bidding strategy matched to the goal; Shopping and Performance Max campaigns for stores; remarketing to people who visited without enquiring; advice on the landing pages; and a monthly report with a review call.
Should our ads cover Queanbeyan as well as the ACT?+
Usually, yes. Canberra and Queanbeyan form one urban area, and many customers live on one side of the border and work or shop on the other. Google Ads can target named places or a radius of at least one kilometre around an address, so we set the area to where you will actually serve customers, then adjust it as the search terms report shows where enquiries come from.
What is the difference between Presence and Presence or interest?+
They are Google Ads location options. Presence or interest, the default and the option Google recommends, also reaches people who are regularly in your area or have shown interest in it, such as someone in Sydney searching for a Canberra service. Presence shows ads only to people who are likely to be in your area. A local service business that cannot help someone elsewhere is often better served by Presence; a business that takes bookings from visitors is not.
Why does our landing page matter if the ads are good?+
Because Google weighs it. Ad Rank, which decides whether and where an ad shows, takes in the quality of the ad and of the landing page, and the Quality Score report rates landing page experience separately. Google's own advice for a weak rating is to make the page mobile-friendly and faster to load. A slow page also loses the visitor you have already paid for.
Do we need a new website before we advertise?+
Not always. Many campaigns run well from the existing site with one focused page per service, conversion tracking and a fix for whatever slows the page down on phones. If the site cannot be tracked or changed, we will say so on the scoping call and quote the landing pages separately.
Who owns the Google Ads account?+
Your business does. The account, its billing and its history stay in your name, and we are added as a user with the access the work needs. If you stop working with us, you remove our access and keep every campaign, keyword and report.
Can the ads run only while someone can answer the phone?+
Yes. Campaigns show ads all day by default, but an ad schedule limits them to the days and hours you choose, for example your opening hours, or call ads only while the phone is staffed.
How do you price Google Ads management for a Canberra business?+
As a fixed monthly management fee, set after a free scoping call and written into a proposal with the campaigns, reporting and minimum term. The fee depends on the number of campaigns and services, the tracking and landing page work, and how often you want reports. Your ad spend is set by you and paid to Google, not to us. We do not keep a price list.
How much should a Canberra business spend on Google Ads?+
There is no set amount: you choose the budget and can change it at any time. Start from what a click costs for your keywords in Canberra, which Google's Keyword Planner estimates before anything is spent, and set a budget that buys enough clicks each month to learn which searches bring enquiries. Google caps what it charges in a month at a multiple of your average daily budget, as the costs section above sets out, and our Google Ads cost guide explains what moves click prices.
How soon will we know whether the ads work?+
Ads can start showing once Google has reviewed them, but a fair verdict takes longer. We check that every enquiry and sale is tracked before spend is raised, then judge campaigns on cost per enquiry or return on ad spend over several weeks of data. Nobody can promise a result in advance, and we do not.
Can you run Meta Ads and email for us too?+
Yes. Our digital marketing team runs Meta Ads on Facebook and Instagram and Klaviyo email alongside Google Ads, and reports every channel in one place so you can compare what each one brings in.